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ONLINE terms of sale
If you wish to make a change to your order please contact us using the details set out in clause 2.2 above. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9– Your rights to end the contract).
and you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
We may ask you why you have chosen to cancel and may use any answers you provide to improve our offering, however please note that you are under no obligation to provide any details if you do not wish to.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
SUMMARY OF YOUR KEY LEGAL RIGHTS
THIS IS A SUMMARY OF YOUR KEY LEGAL RIGHTS. THESE ARE SUBJECT TO CERTAIN EXCEPTIONS. FOR DETAILED INFORMATION PLEASE VISIT THE CITIZENS ADVICE WEBSITE WWW.ADVICEGUIDE.ORG.UK OR CALL 03454 04 05 06.
THE CONSUMER RIGHTS ACT 2015 SAYS GOODS MUST BE AS DESCRIBED, FIT FOR PURPOSE AND OF SATISFACTORY QUALITY. DURING THE EXPECTED LIFESPAN OF YOUR PRODUCT YOUR LEGAL RIGHTS ENTITLE YOU TO THE FOLLOWING:
A) UP TO 30 DAYS: IF YOUR GOODS ARE FAULTY, THEN YOU CAN GET AN IMMEDIATE REFUND.
B) UP TO SIX MONTHS: IF YOUR GOODS CAN’T BE REPAIRED OR REPLACED, THEN YOU’RE ENTITLED TO A FULL REFUND, IN MOST CASES.
C) UP TO SIX YEARS: IF YOUR GOODS DO NOT LAST A REASONABLE LENGTH OF TIME YOU MAY BE ENTITLED TO SOME MONEY BACK.
SEE ALSO CLAUSE 9.3.